We help your company answer the question:
...what should our website do?

We help your company answer the question:
...what should our website do?

"Andrew’s customer survey and positioning recommendations are the basis of all our marketing efforts. We had a very aggressive deadline to rebuild our online presence, and Andrew did the impossible." 

   Russell Foy, VP Sales and Marketing, Ryma Technologies

Andrew Benkard, President
Princeton Junction, NJ 08550 USA
(609) 936-7230   •   andrew@benkard.com

  

SEO gone wrong

I have the dubious pleasure of shopping for a new car. Although I've decided on a make and model (Honda CRV), the question of what dealer to patronize is open. So off to the websites I go, looking for specials and the general tone of the various places. Like most people facing a trip to the dealer, I was in a, shall we say, pre-adversarial state of mind.

On one dealer website (UPDATE: dead link now, with awful error message), I see this (formatting in the original): 

Video and Credibility in Marketing

A business partner who helps a Connecticut real estate firm told me her client wanted "virtual tours" for their website.

Now, "virtual tours" can mean two things. First, those wizzy 360-degree pictures, with tiny counterintuitive pan-and-scan controls and that need a web browser plugin. To get those done, you need an "interactive agency" with a special camera.

I hate those.

A shopping cart usability hangnail

It's high season for ecommerce, and showtime for shopping carts all over the world.

Good marketing managers should have spent the entire year reviewing how their checkout experience is converting customers, since a problem in the Christmas season hurts twice as much as in the summer.

Marketing Rule #1: Make it easy for the customer to buy. Specifically for shopping carts, don't do things that confuse people, cause hesitation, or prompt rework. You are delaying or losing sales.

Drupal module for tracking attachment downloads per-user

Not long ago I built an extranet for a client, which was a secure repository of documents. The client wanted to know which files were being downloaded by which users, but Drupal didn't offer that out-of-the-box. So, I had this very modest module written by a nice fellow in the UK.

download_statistics.tar.gz

 

Untar, upload and install as usual. Then you'll be able to see something like this: 

Importing Content Profile data in Drupal

A short post, illustrating a gotcha I encountered while importing Content Profile user data in Drupal.

Scenario: You're building an intranet or extranet, and want to load their users into the system. First use the User Import module. To load their Profile data (e.g. company, mobile#), go for the Node Import module. You are aiming to import user data as a node of type "Profile", associated with the user.

You might encounter this error: 

Migrating from Movable Type to Drupal

Movable Type was my content management system (CMS) of choice in 2004. Installation and configuration was easy enough for a non-developer like me to handle, and I had a couple of reliable business partners for coding and design projects.

However, the open-source movement captured interest and attention of the development community, and Movable Type began an inexorable slide into comparative irrelevance. (Evidence at Google Trends.)

Marketing Maxim

I tried to fit this into 140 characters but couldn't.

95% of marketing "creative" is plagiarism. The trick is not to find the 5%, but to let the other guy fail while trying... during which time you find out which kinds of plagiarism work best for your customers.

Nine Marketing Tasks You Shouldn't Be Doing Anymore

For the marketer at a medium-sized company, the development of web-based apps has made some tasks obsolete. With some effort and startup costs, by 2009 you can stop:

Business Blogging - Five reasons why it might work for you

Let’s define a business blog just as a regular stream of commentary on a topic. Here's how it can work:

Engages and builds trust with customers and prospects.

Zoho Meeting - Free Desktop Sharing

The attack on paid software and services continues.

In general, free and open-source software isn't yet robust enough to stop the corporate dollars flowing to Redmond. Nor are shallow-pocketed companies likely to try, since the development effort to match feature for feature is just too much. Heck, most of these companies may be gone in a few years if they don't make the transition to an ad-supported or paid-tier model. Or get bought for their codebase and user list, like Writely. But for now, it's a good time for entrepreneurs, consultants and startups.

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